She recommended the teen have upper and lower braces and jaw advancement surgery.
However, her mother said the dentist had told her he was an orthodontist, or had led her to believe that.
She said she would not have taken her daughter to him for such a large amount of dental work had she known he was not an orthodontist.
She said the dentist should have identified her daughter’s short roots and jaw problem in the X-rays he took in 2014.
Deputy Health and Disability Commissioner Dr Vanessa Caldwell found the dentist breached the Code of Health and Disability Services Consumers’ Rights in failing to refer the teen to a specialist at the outset, undertaking treatment he was not trained or had sufficient experience with to provide, and failing to keep full, accurate patient records that complied with the relevant professional and ethical standards.
“The absence of clear, well-documented clinical records hindered my investigation into the clinical aspects of this complaint,” she said.
“In addition, more fulsome, detailed clinical records would have assisted the dental practitioners who subsequently provided treatment.”
Caldwell also found the dentist did not obtain adequate informed consent for the braces.
Not only was documentation of the informed consent process lacking, but the informed consent discussion took place on the day the braces were fitted, which did not allow adequate time for the teen and her mother to consider the treatment and its risks.
She recommended the dentist provide a written apology.
