Rotorua SPCA staff are being abused and emotionally blackmailed with threats of killing animals when turning away those trying to offload unwanted pets.
The issue is the worst it has been and the city's rental shortage is a major contributor, according to SPCA animal manager Karen Rolfe and Bay of Plenty community cat project co-ordinator Maureen Wallace.
"Rental properties are scarce so landlords can afford to be picky with their tenants. We have a lot more people coming to the SPCA to try get rid of their pets, saying they can't find a house that will allow animals," Ms Wallace said.
"The front office staff get all kinds of abuse when they turn those people away. The f-word and c-word are thrown around quite often, but it's not just the yelling, it's the emotional blackmail.
There was a case not that long ago where a dog was brought in that the SPCA couldn't take because it was a healthy, well-fed pet. The owner turned around and said, 'if you don't take it I'm going to kill it' - how are the staff meant to react in that situation?"