New Zealanders are hospitable people. We like to think that any one of us would go out of our way to help a visitor in need of advice or directions.
Even this country's border officials are a pleasant change from the surly reception to be expected at airport immigration desks elsewhere. Here, we imagine, tourists find a small population of friendly, fair-minded people and a like-minded but effective police force.
How appalling then, to read of the experience of a German family in Auckland last weekend.
The woman and her three sons went to Waiheke on Saturday, leaving their car in the city. When they returned that evening the car was not where they had left it in a Wilson's parking building.
A few shards of glass in its space showed it had been stolen with all their possessions.