A woman who was called and told she needed an urgent colonoscopy but wasn’t told why duly showed up and underwent the invasive procedure, before learning she was mistaken for another patient and didn’t actually need it at all.
The Auckland woman, who had already undergone an initial colonoscopy, had her National Health Index (NHI) number confused with another patient when she was called in for a second one according to a decision by the deputy Health and Disability Commissioner released today.
The woman required five-yearly surveillance colonoscopies for an existing health issue. She underwent the procedure in Counties Manukau and four polyps were removed. The date of the procedure is not detailed.
Two days later she received a call from the colonoscopy clinic, advising that a specialist had referred her for another urgent colonoscopy. The patient attempted to phone the specialist to understand why, but he never called her back.