A woman living in a caravan was struggling to cook for her family with only one power outlet, so Bainbridge-Quate had set aside a big electric frying pan for her.
Even eight months after the cyclone, the need for the store was still apparent, she said.
“[There was an] older lady in yesterday, lost everything,” Bainbridge-Quate said.
“And she said, ‘Do I need to have proof of where I came from, my address?’
“And I said, ‘No no, you just take what you want, love,’ and all she wanted, she was off to a funeral, so she just wanted some clothes.”
The hub provided all of it - including an identical Nescafé mug and a lemon squeezer - thanks to donations from around the country which sometimes arrived by the truckload.
When people donated money, it all went to local legend Neela Neela, a chef who has cooked thousands of meals for displaced families and volunteers.
The store began as the brainchild of Camille Pruckmuller, who runs the Koryo Taekwondo School across the road.
After the storm, she had put out a call to her members and the donations had started flooding in.
“Everything from cutlery to blankets, clothing - all types of clothing - bedding was huge ... duvets, some brand new,” Pruckmuller said.
The items piled up to the extent that she did not have space to teach her classes, so she approached the owner of an empty shop across the road and had been allowed to use it rent-free ever since.
Often they found people opening up, their trauma making its way to the surface as they shopped for what they had lost.
Both women had completed a psychological first aid course through Red Cross.
“At least they can talk to us,” Bainbridge-Quate said.
“I have a bad habit of talking to people, don’t I? And bringing things out of people.”
It had not always been smooth sailing - Bainbridge-Quate was allegedly assaulted by a man she had caught rifling through the back room, and people occasionally stole things, despite them being free to begin with.
The store had no official funding, as well as a $700 power bill to pay, and their borrowed shop space was now on the market.
Pruckmuller and Bainbridge-Quate have had some laughs too, but said the next big need would be furniture, as people began to move back into their homes.
They were both hoping the stars would align to pay the bills and find a new space, to carry on the mahi.