Waikato Police are refuting claims of misuse of force against a 56-year-old Chinese woman visiting from overseas who suffered a dislocated elbow and a cut to her left cheek.
District commander Superintendent Win van der Velde said the matter was before the courts but preliminary inquiries show the four officers involved acted appropriately.
"I can confirm four members of our community policing team attended a disorder incident at a city supermarket on February 1 where a 56-year-old Asian woman was involved in a dispute.''
Mr van der Velde said officers had tried to calm the highly-agitated woman and to find a person fluent in English and Chinese but both proved unsuccessful.
The woman tried to re-enter the supermarket but was refused entry by the manager and she was arrested.