A pair of British tourists who lost up to $16,000 worth of their possessions when their van was stolen in Taupo have been overwhelmed by local generosity.
Claire Barham and Ben Horner are grateful for the support of Taupo and Rotorua locals who have offered them accommodation, outings and the loan of a car. But last week's loss of their campervan, passports, clothes, computer, iPods, Kindle readers, bicycles and gifts they had bought for relatives in the United Kingdom has been hard to take.
It's the loss of the little things that hurts - like the pounamu pendant Claire was given after working with special needs children in Queenstown, and the silver necklace that belonged to her mother, who died when Claire was 12.
To make matters worse, the couple was uninsured. Their British travel insurance lapsed after a year and could not be renewed from outside the UK, so they were not covered.
Ben and Claire have been in New Zealand for almost a year on a working holiday visa. For 10 months they were based in Queenstown, with Ben working as a tour guide and Claire as a teaching assistant. Then they planned a two-month tour of New Zealand. But with three weeks to go, they left the van at Taupo's Spa Park on February 27 while they went for a dip in the park's hot stream. When they returned to the carpark, it was gone.