KEY POINTS:
When we (at Saatchi & Saatchi) started the Lovemarks site, we resolved it would be about people; the voices of people who were willing to stand up and talk about the brands, products and services they loved. They owned Lovemarks and so they were the ones who had to also own Lovemarks.com.
This idea has paid off big time. Every day we get nominations for Lovemarks from all parts of the world, and every day we learn something about people and what they love.
Something I often hear is, "Sure people love Apple and Cartier, but what about stuff that isn't in the luxury goods market?" Fair question.
So ... how about tractors?
"Growing up in John Deere country, you become intimately aware of why this brand is so much more than a brand. It's reliability. It's American Dreams. It's a color. It's a symbol of spring and autumn. Owners of their tractors and combines seem to trade their typically stoic persona for a slight giddiness when they speak about their machinery - whether it's decades old or brand new." (From mentalWidgets in the United States in October.)
Lovemarks.com reveals the anguish people feel if their Lovemark is not on the shelf. Now that's a metric of engagement that should be put straight into marketing textbooks. Here's Paola from Mexico.
"I love Cadbury chocolates! Ever since by chance I tried one, I adore them! The problem is that I live in Mexico and they aren't always available, and for a while the supermarket, when you could find them, withdrew them from the market, no idea why& but I almost had a heart attack. I kept looking for them every time I visited the supermarket, but without luck, until one day I found them again! Months later my favorite chocolates were back on sale!! I swear I hugged the rack they were in. I missed them so much. Nothing makes me feel as good as a Cadbury."
Lovemarks.com can be a valuable tool for any marketer. When you really listen to the authentic voices of people who want to share what matters to them, you can get all the marketing lessons you need, and more. Even better, along with this learning you get to experience the dreams, passions and stories of the people who have the power to transform your brands into Lovemarks.
It doesn't get better than that.
