Encouragement will pay its dividends

By JULIE MIDDLETON

Praise doesn't need to exist just in the context of a formal programme. It's often more effective if you make spontaneous verbal compliments part of day-to-day communication.

Don't give undeserved praise in an attempt to top the popular boss stakes. Insincerity will undermine the value of praise and risk losing you respect. Undeserved praise will also embarrass others. Reserve your praise for achievements that are particularly above the usual.

Personalise your praise. Look that person in the eye, use his or her name, and actually say thank you.

Be specific about the behaviour you are praising. Include a positive recollection of what was done and the way it was done. This sends the signal that you value positive attitudes and good results.

Be sure that everyone understands the benefits of the employee's actions. The pace of corporate life can isolate us from the bigger picture, but it's helpful if the colleague praised and others can understand the impact of contributions on the wider plan.

Take time to give praise every day.

Putting praise in writing - showing it's more than a passing thought - has even more impact. Better still, get the company's biggest cheese to sign.