Ask the expert: Kept in the dark

Our managers are working on a new product that they are trying to keep secret from the competition.

We, however, have got tips about what it will be and it's pretty clear we will be doing all the work once it's announced. We feel as though the company doesn't trust us.

Can you suggest a way we can be "kept in the loop" - this lack of trust in the workers does not make us feel valued.

While employees work best when they understand the strategic direction of the company and their contribution to it, there are many situations where confidentiality is required.

If there is 'something in the wind', then speak to your own manager about the rumours and suggest that the team likely to be impacted needs some general communication about the new project.

If there is a signficant change afoot, starting to discuss the reasons for change, without completely discussing the response, starts preparing people for the reasons that a change or new initiative is required.

It is perfectly legitimate to indicate that there will be an exciting new initiative, but that it is highly sensitive and can't be discussed in detail yet, as long as people understand why it is happening.

The flip side of that is letting people know that they will be involved in the roll-out, and when that is likely to be, and that they will be the first to know when details are available.

If the new launch is to be a success, secrecy may be required in development, but having the team 'on board' before you go to the market is essential.

In the meantime, engage their curiosity and energy in clearing the decks of others matters, so they are ready to take on the new.

* Your career questions answered by Dr Marie Wilson, an associate professor of management at the University of Auckland Business School and a veteran of 20 years in corporate management and small business.

Send your career questions to: careers@nzherald.co.nz