Hamilton City Council's processes - as characterised in an audit report - have been dubbed a "shambles" and "disgraceful" by the deputy mayor.
The council last week expressed disappointment at Audit New Zealand's opinion in the 2010/11 annual report, which criticised areas including its risk management and procurement processes - the subject of recommendations which had been repeatedly ignored.
The report highlighted concerns about the unusual length of the 20-year Montana Catering contract at the Claudelands Events Centre, which gave the council little scope to exit, and holes in the council's processes for capturing all commitments, management and financial.
Other red flags raised were payments being made which exceeded staff's delegated authority, an absence of rules on tipping and stopovers in the travel policy, an excessive level of texting on staff's mobile phones and failure to monitor the council's compliance with legislation.
A process under which one staff member was allowed to both purchase and receive goods and services also increased the risk of inappropriate goods being bought, the report found.