West Melton teenager Daisy Meyers is being excluded from her sporting life as she awaits a vaccine pass exemption.
The 16-year-old's father, Darren Meyers, was on the phone to health services for hours last week as he tried to find out when the pass would arrive.
As the deadline for going to the traffic light system closed in, and the pass had still not arrived, he phoned numbers for My Vaccine Pass, which referred him to the Covid Vaccination Healthline, which referred him to the Ministry of Health.
He says he spent 90min on hold at the ministry before he talked to someone, who was ultimately unable to help him.