The Ombudsman has launched an inquiry into the MIQ booking system, saying it was prompted by hundreds of complaints. Chief Ombudsman Peter Boshier said the complaints fitted into four broad categories - claims the allocation system was unlawful, unfit for purpose, unfair, and poorly managed.
"I have decided to do my own independent investigation into them all."
"One of the specific complaints is that disabled people are being disadvantaged. I have concerns about whether the online booking system is accessible and whether suitable alternatives are being offered for those who have difficulty using this digital platform."
He said he had notified the Ministry of Business, Innovation and Employment, of his intention to investigate.