Covid 19 coronavirus: Mum stuck in NSW until September - 'I just want to come home to my babies'

Kim Kennedy and her mother Patricia Robinson earlier this year. Photo / Supplied

An Otago woman stuck in New South Wales is upset at the lack of communication and her inability to get home to her family.

Primary school teacher and mother-of-two Kim Kennedy, of Oamaru, who has been in Newcastle for more than five weeks, said she would not be able to get a flight home until September.

New Zealanders stuck in NSW have until Friday to get on a managed return flight before the transtasman bubble fully closes for at least two months.

Many already have, but an unknown number are stranded with no route home because the country's MIQ facilities are fully booked until August 6.

Kennedy, who understood there was a risk in travelling, felt it was necessary to visit her mother, who had since died.

Kennedy was prepared to wait a few weeks and pay for MIQ, but did not expect such a long delay for a flight.

There were flights leaving from other areas of Australia, but people in NSW could not get out, she said.

Three of her flights had been cancelled and she received conflicting information every time she tried to organise another.

"I've been given no solution."

Being part of New Zealand's "team of five million" was not reflected in the reality of the situation, she said.

"I'm trying to do my part. How about the rest of them do their part and let me come home."

Her husband and mother-in-law were "fabulously" organised, but the stress was affecting her family.

Her two children had just lost their grandmother and were now stuck without their mother, she said.

Kennedy was the primary caregiver for her eldest child, who had suffered a brain injury.

She was fortunate to have somewhere to stay, but the situation was not sustainable.

"Unless you're a multimillionaire, this is a strain."

She could feel the unrest in the NSW community and people were becoming more unsettled.

It was starting to feel like being stuck in a war zone, she said.

"I just want to come home to my babies."

National Party Covid spokesman Chris Bishop says people in NSW are in an information vacuum, including one family he has spoken to who had three flights cancelled. Photo / Mark Mitchell

Prime Minister Jacinda Ardern said officials were working through another cohort of spaces for those who still needed to get back.

"It won't be before August 6 but what we're investigating is whether there's the ability to bring in additional capacity to meet that demand because we know there's extraordinary stress for those in New South Wales right now."

Ardern said the Government was liaising with airlines about more flights and she had been advised there was still a small number available for those in exceptional circumstances.

She said the promise of getting everyone home still stood.

Some 21,000 New Zealanders have travelled to Australia without returning since borders were opened, but the Government does not known how many want to fly back.

"What we have committed to though is that for every flight that's made available, it books out straight away and there's extra demand.

"We will keep working with the airlines to ensure there's extra flights until we've extinguished that demand."

National Party Covid-19 spokesman Chris Bishop said people in NSW were in an information vacuum, including one family he had spoken to who had three flights cancelled.

"And, of course, you've got the pre-departure test rules as well, so there's some people who've now had three different sets of pre-departure tests within the 72-hour window only to have their flights cancelled and they've had to get them again, of course."

He said people were in "very difficult and trying circumstances".

Bishop said the Government needed to create an information portal to streamline information for those stuck in NSW and co-ordinate better with airlines to free up as many flights as possible.

- Additional reporting by RNZ