"First up I said 'Nah, it couldn't be'. Then I saw his photo. What he's done, it's not right," Brenton Tarrant's grandmother Marie Fitzgerald told Nine News.
Tarrant has been arrested and charged by New Zealand Police with murder following the terrorist attack in Christchurch on Friday afternoon.
Speaking to Australian media on Sunday, his 81-year-old grandmother says his entire family is devastated he could do something like this.
"We're all gobsmacked, we don't know what to think. The media saying he's planned it for a long time so he's obviously not of sound mind I think," she said.
"We're so sorry, for the families over there, for the dead and the injured...[we] just want to go home and hide.