Christchurch City Council's $5.7m wage error: Thousands to receive payouts

More than 3670 former Christchurch City Council employees will get a payout after a $5.7 million wage blunder. Photo / NZH

More than 3670 former Christchurch City Council employees will get a payout after a $5.7 million wage blunder.

Former city council employees can now register claims for pay they have missed out on due to errors in calculating leave payments under the Holidays Act 2003.

The Ministry of Business, Innovation and Employment requires employers who miscalculated leave payments to remediate affected employees.

The council's holiday pay remediation project sponsor Diane Brandish said 3677 former employees, who were employed from April 1, 2011, to December 21, 2019, should receive a message in the next few weeks.

An investigation into the payroll system at the city council found the series of faults. As a result, the council set aside money earlier this year to review the way it pays staff and address potential back payments that needed to be made.

Initial estimates were that the amount owed to current and former staff over that period was $7.5 million, but completed calculations show it to be $5.7 million.

"This is still a very big number, but in the context of our total wages for that period, it's 0.4 per cent," Brandish said.

Half of all payments to current and former employees are less than $200. All current council employees who were owed money from April 2011 to the end of 2019 received their payments in June 2021.

The council will attempt to contact former staff using the last contact details it has for them, including email, cell phone, or postal address.

"Of course, in some cases none of these will be successful, so we are also relying on word of mouth and advertising to help us let people know that this is happening," Brandish said.

The message will include a registration number for the council's online claim service, allowing people to create an account, then track and manage their claims.

Anyone who thinks they may be eligible for a back payment, but doesn't receive a registration number by the end of August, will also be able to use the online claim service to find out if they are owed.

"We've tried to make this as simple as we can for people, although it's not as easy as someone applying for money owed and us just paying it.

"We need to verify that people are who they say they are, so we will be asking for information, such as an Inland Revenue number, to help us do that."

Payments for the second payment period, from January 1, 2020, are yet to be recalculated and cannot be made until after the council's payroll system has been updated and complies with the Act.

A project to improve and update its systems, especially its payroll system, is under way, Brandish says. This was expected to be completed by the end of this year, with final payments being calculated and paid to current and former staff in 2022. Some people may receive two payments, depending on when they were employed.

The council contracted EY to help with the data and technical aspects of the project, including calculating payment errors for more than 6000 employees and reviewing payroll transactions going back over eight years.

The EY contract, project management and legal costs bring the project cost to $1.8 million. Internal staff costs have not been calculated, Brandish says.

- Star News