Auckland's main bus company is promising passengers furious at being stranded on a commuting route that it will closely monitor operations to ensure they get to work in time.
NZ Bus chief operating officer Shane McMahon yesterday acknowledged a major scheduling error on the 267 route from Lynfield to central Auckland on Friday morning, when three express buses in succession were dropped from their runs.
That made many passengers, already upset about changes to express bus schedules, up to an hour late for work.
Mr McMahon said trip schedulers - one of whom was new to the job - should have spread the pain across more routes, rather than drop three buses from a single service.
"It's not what people want to hear, but to miss them all on the one [route], it wasn't good form, so that is something we have addressed this morning with the duty supervisors involved," he said.
