Traffic on other media, like email, has been much more constructive and civilised with many more heartbreaking stories than mine. One in particular, of a young man with a Middle Eastern name, applying last February for an ESTA to speak at a conference in New York last week. The Auckland University academic staffer's documentation included the invitation to speak and supporting letters from those in the US, establishing his credentials.
He was told he could be interviewed at the American consulate in Auckland for his ESTA in May, but when he pointed out the conference would be over by then, he was told his travel plans weren't urgent and the only way he could get in earlier was if an appointment was cancelled. Checking for cancellations every hour for up to four days, one finally came through, three to four weeks before he was due to travel. He's still waiting and they still have his passport, his main form of identification in this country.
His experience at the Consulate disturbed him greatly with a security guard telling some applicants whose first language wasn't English to learn it, otherwise they shouldn't be in the country. The guard then went on to mock some Chinese applicants waiting in line, mimicking their accents. He said if they couldn't speak English, that's okay, he could speak Chinese because he knew Jackie Chan, the actor, and began making up some Chinese-sounding words.
All this in our country but on American diplomatic soil - although that's debatable.