An elderly woman on Auckland’s North Shore said she was told to jump on her bed to escape floodwaters during Friday’s deluge, but her community housing provider said as soon as the situation was clear they called for evacuation assistance.
Stephanie (who wanted to be identified only by her first name) told RNZ’s First Up the organisation that ran the village she lives - Alma Court village in Milford - gave her that message after her second call for help.
She first called Haumaru Housing about midday on Friday January 27.
The 77-year-old said she knew early on that the steady rain would cause significant damage.
Flooding at Diocesan School for Girls in Epsom, Auckland. Photo / Supplied
“We got out down the driveway, and that was quite a job, it took three guys because I am so light I was getting pulled away.”
Stephanie said one of the men who rescued her on Friday told her the force of the water was so severe, he was worried even he would be swept off his feet.
She said the floodwaters came down like a “raging river”.
“I think we should have been evacuated earlier.”
Stephanie, who had existing health conditions, said she lost feeling in her hands and feet after getting out of the flood.
Her car was insured, but she had no contents insurance.
Stephanie said the residents of the village should not have to foot the bill.
Haumaru Housing said in a statement they called emergency services as soon as it became clear an urgent situation was developing at the village and requested priority assistance for their tenants.
“We are reviewing the call log and our conversations with the tenant in question, and the action that was taken at the time, but are confident that we responded in a timely and appropriate manner to the concerns as they were raised.
“The flooding at Alma Court was an unprecedented event, due to the nearby creek bursting its banks following the excessive rainfall on Friday, and our teams responded as quickly as possible to the situation as it evolved.
“We continue to be in direct contact with the six tenants of Alma Court who were evacuated and to provide ongoing assistance as required.”
Haumaru Housing said it had carried out assessments in the villages that were impacted and identified priority repairs to tenants’ homes.