A wound in a woman's breast wouldn't heal properly because it contained a 5cm-long "foreign body".
The Auckland District Health Board has been found at fault in the case, which involved its district nursing service.
In 2013, the woman, aged 33 at the time, gave up breastfeeding her baby because of the pain in her right breast, which had a lump and was red. Her GP referred her to hospital, where an abscess was diagnosed and surgically drained.
District nurses regularly dressed the 3cm-deep wound using a variety of products, including "Aquacel rope", an absorbent material, Health and Disability Commissioner Anthony Hill says in a decision published today on the case of "Mrs A", whom he does not name.
"When packing a wound with Aquacel rope, about 1cm at the end of the rope should be left resting on the skin," Mr Hill said.