Ask Susan: Purchase paid to wrong company

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Q: I bought something from Noel Leeming and wanted to pay via internet banking so they could post it to me. We couldn't find the number, so I searched for it on my internet banking (and) Noel Leeming came up as an option. Noel Leeming said that I had paid GE Credit by accident and would need to speak to them. I rang and got an automated voice, couldn't speak to a human because I couldn't get past 'the please put your 16 digit number in' message - I don't have a 16-digit number. What do I do?

A: Noel Leeming looked into this for you. GE has since refunded the money.