I really like the new Link services, but the OuterLink timetabling needs some serious tightening. I live at Three Lamps in Freeman's Bay and work at the university. I can walk to work or take the OuterLink. One morning recently I set off on foot before 9.40am and the Outerlink bus (No 4016) was sitting at the Jervois Rd stop. It must have sat there for quite a while, because it didn't pass me until Wellesley St, near Drake St. Then I passed it again as it squatted doing nothing useful at the Wellesley/Queen St stop, and I beat it to the university (arriving 10.03am).
I've taken the new service four or five times, and each time it has sat, once for eight minutes (I got off of course) at Wellesley/Queen, waiting for the magic departure time on the quarter hour.
It's a bit feeble if a pedestrian can beat a bus, especially off-peak. It's very annoying for the people stuck inside the bus. It can't save much money and it loses customers like me. Tim Hazledine, Freemans Bay.
Auckland Transport is aware that the timetable does need to be tightened up at certain times of the day. The new services have been operating for five months and have generally been a great success but the timetable does need some "tweaking".
Auckland Transport and NZ Bus will be doing the work required on the timetable in the near future. It's not simple though, because they need to analyse the journey time data for all trips in the timetable, and as a result there may be changes to drivers' duties.