Appreciation and achievement drive satisfaction

With all the economic, social and organisational change that has occurred over the past two years, you could be forgiven for thinking that the things that motivate and engage people in their jobs have also changed.

Analysis of the JRA Best Workplaces Survey, New Zealand's largest annual employee survey, instead reveals that the top drivers of employee engagement have remained remarkably consistent over the past 10 years.

Two factors that most strongly affect how people feel about their job are whether they get a sense of personal achievement from the work they do, and whether they feel that their contribution is valued by others.

"You tend to feel better if you feel like you've really achieved something and made a difference, and that feeling is enhanced by others who show their appreciation for your job well done," says JRA senior consultant Leighton Abbot.

"A recession doesn't change the fact that these things make people feel more engaged at work."

Abbot says that the great thing about these two drivers is that regardless of who you are and what role you hold in your organisation, you can positively influence how other people feel.

Just by thanking someone for a job well done, you can make someone know that you appreciate the work that they have done for you.

Managers are particularly influential, notes Abbot.

"Your recognition of others carries more weight. It's also a free, low-effort and much appreciated way to reinforce the sorts of behaviour you want to see more of.

"Don't forget that as customers, we are all in the best position to recognise the efforts of people that go the extra mile for us - just say thanks."

The 11th annual JRA Best Workplaces Survey is run in association with the New Zealand Herald, and is available June through August.