Another person falls victim to Bruno Mars Viagogo ticket scam

A woman who bought tickets for her and her fiance to see Bruno Mars perform tonight has discovered they were cancelled. File photo/Matt Sayles/Invision/AP

Another person has fallen victim to a ticket scam after losing $400 buying Bruno Mars tickets on Viagogo.

The woman, who asked not to be named, bought two tickets on the controversial ticket resale site for tonight's Bruno Mars concert in Auckland.

After friends told her of other people who had bought scam tickets off the site, she called Ticketmaster to confirm hers were legitimate and was told the company's fraud team had cancelled the tickets, as they were sold fraudulently.

On Wednesday, fellow Bruno Mars fans helped out a young boy and his mother who discovered their tickets to the concert were fake. The boy's grandmother paid $700 on Viagogo for the tickets, only for the pair to discover they had been cancelled.

The woman who bought tickets for tonight's concert was frustrated Ticketmaster's fraud team knew about the issue but wasn't doing enough to warn customers about it.

She had been unaware that Viagogo was not a reliable site to buy from.

"If they knew that that was going on they should at least send a communication to the people, that's all it takes," she said.

She was also shocked to discover that the price on the website, $271 for the two tickets, was actually in American dollars. She did not discover the difference until about $400 went out of her bank account for the payment.

The way the site was designed put her under pressure to buy the tickets quickly.

"They give you a certain amount of minutes to do the purchase, or you miss your chance. It keeps sending a message 'there are 116 people looking at the same tickets as you at this moment'."

She is looking into getting a refund from Viagogo but is not holding her breath.

Viagogo has been contacted for comment.

On its website, Viagogo states that "buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide comparable replacement tickets or a refund."