Disgruntled passengers booked on a Malaysia Airlines flight from Auckland to Kuala Lumpur experienced more than 24 hours of delays due to a "technical issues" with their jet.
Ramesh Koney, whose family were affected, claimed security staff stood guard at the Malaysia Airlines counter at the airport threatening people with a trespass order if they approached to ask for information.
Mr Koney's wife, Sivaranjama Koney, mother-in-law and two children, aged 3 months and 5 years old, were booked on MH130, which was scheduled to leave at 2.15pm on Thursday.
He said that when their flight was first delayed, they were told to go home and return in the evening.
They did, but the flight was delayed several more times that night, and in the early hours of yesterday morning it was cancelled and the passengers were sent home once again.