Herald on Sunday Rating: 3.5/5
Address: Cnr Remuera Rd and Nuffield St, Newmarket
Ph: (09) 523 0293
Website: iledefrance.co.nz
Here's a tip for running a restaurant: every time a diner sits down, one of the waiting staff should plonk a glass of chilled (not iced) filtered tap water on the table. Thus is marked, simply but effectively, the moment when the customer turns from new arrival into guest. It says "we know you are here and we are glad".
Few restaurants do it - they want you to buy Antipodes or Evian at $20 a litre. But at Ile de France the other evening, they went one better, elevating off-handedness to high art.
I was pointed at a table and ignored for more than seven minutes while the two waitresses and the chef had a business meeting - sheets of paper and animated conversation - at the bar. Later, one of the waitresses gave me menus and a wine list but said she would wait for my companion to join me before telling us the specials (and when she did so later, she barged straight into our conversation). The idea that I might want to order something - much less merit a free glass of tap water - seemed not to have occurred to her.
"Do you think it's a cultural thing?" asked Andrew as he sat down a few minutes later. He meant, "do you think it's just because the French are bloody rude?" and he may have a point: the rudest waiter I ever met was in Bordeaux, but I have experienced attentive and courteous service at backstreet cafes in Paris and small-town bistros in the regions.