Phone: (09) 303 9660
Rating out of 10: Food: 8, Service: 8, Value: 7, Ambience: 7
My dining companion, a well-travelled person who no longer lives in Auckland, is fascinated by the distinctive style of service you can encounter even in upmarket Auckland eating places. This is the amiable, informal approach that aims at establishing an engagement between the staff and the customer. "I'm surprised he didn't call you 'mate'," she remarked, only to find herself a little later addressed as "darling", at which she was rather more amused than disconcerted.
But if the style was a little different from the restaurant in Lyon that she cited as the most polished service she had ever encountered, it has to be said that on the essentials the staff at Cibo didn't put a foot wrong. They knew about the food. When they were not sure about a particular wine, they sought advice and a sample was provided. The dishes arrived promptly and correctly and the bill included only items we had ordered. We were greeted with warmth and farewelled with speed and courtesy, a skill regrettably absent even in places that acquit themselves well for the rest of the evening.
Cibo should, of course, be getting things right, as it is celebrating its 20th year and such longevity is hard-won in a trade where the average business has the lifespan of a moth. It is not, after all, in the most attractive surroundings in Parnell but on our midweek visit it was packed with an eclectic clientele: couples exchanging hot glances over cocktails, business groups and gatherings cheerfully celebrating family and friendly occasions.
Why it is successful was demonstrated throughout our evening. The seating is comfortable and the decor pleasing, with one wall dominated by a collection of mirrors. The acoustic is forgiving and were able to make ourselves heard despite the volume from some neighbouring customers increasing as their mood became livelier.