Avoiding phone calls
Talking on the phone can be daunting because we're limited to just the sounds of our voices. In the absence of all other social cues – including gestures, body language and eye contact – we can often feel self-conscious of the sound of our own voices and our choice of words.
Thanks to technology, we can often go days, weeks or even months without directly speaking to others on the phone. One study found anxious people prefer texting over phone calls, rating it a superior medium for expressive and intimate contact.
Some people opt for texting because it gives them time to think about the wording of their messages, providing the opportunity to be informal. In some cases, they develop a different personality separate and in contrast to their real-life, more reticent, self.
Research also suggests phone anxiety is related to a preoccupation with what the other person thinks of them. By eliminating the immediate reaction of others in spoken conversations, text messaging may offer those with phone anxiety a way of making social contact without the fear of rejection or disapproval.
Another reason phone calls can sometimes feel overwhelming is the pressure that comes with being someone else's focus. In face-to-face conversations, we have several distractions in our environment; like gazing out of the window or, ironically, checking the missed call notifications on our phones. This can make the interaction feel more casual and the conversation flow naturally. On a call, there are no external distractions, so it can feel like the spotlight is on us to answer questions straight away.
Pauses can feel extremely uncomfortable too. In person, you can see when someone is distracted or thinking but on the phone brief silences can feel awkward. We're also becoming accustomed to being able to review emails, texts and social media posts before hitting the send button, so a phone conversation can feel impulsive and risky.
It's easy to put off or completely avoid calls when you're feeling anxious, but the more you procrastinate, the worse the anxiety is likely to get. The good news is you don't need to suffer in silence, or over text messages. There are several useful techniques that may help you break the pattern.
Pick up the phone
One of the most effective ways to overcome phone anxiety is to expose yourself to more phone calls. The more you do it, the less overwhelming it becomes. It's also likely that your phone anxiety is linked to a lack of experience. The more practice you have, the less anxious and more confident you'll feel.
You can start this process by making a list of the people you need to speak to on the phone, such as friends or colleagues, and go through each one by reflecting on what it is about the call that makes you anxious. For example, it might be making a mistake or feeling judged. When the call is over, acknowledging your success will help you stay motivated for the next call.
If you've tried to combat your phone anxiety or you think you might benefit from seeking professional help, counselling is a great option and there are a number of talking therapies available.
Cognitive behavioural therapy
is a very effective treatment for social anxiety, and there's an
online option
that might be a suitable alternative if you feel a bit nervous about speaking to someone in person.
• Ilham Sebah, Teaching Fellow in Psychology, Royal Holloway
• This article is republished from The Conversation under a Creative Commons license. Read the original article.
