Dressed in a large jacket to hide her body, Kayla Martin was already feeling self-conscious as she waited at Auckland airport for her flight to Queensland for a holiday.
But what happened when the New Zealand woman boarded her plane caused "pure embarrassment and shame" — and also changed her life for the better.
Martin, 25, has taken to Instagram to share the humiliating comments from a flight attendant that sparked her journey towards better health, which has so far seen her lose an impressive 31kg.
The mother-of-three said the incident began when she got on the plane bound for Queensland and struggled to find her seatbelt.
"The airline hostess found it appropriate to announce in the middle of a quiet plane that, due to my size, I would need to use the seat-belt extension that mums travelling [with] babies needed and maybe next time I should consider booking two seats to accommodate for my size to ensure a more 'comfortable' flight for myself and other passengers," Martin wrote.