By Douglas Stone, Bruce Patton, Sheila Heen
Penguin, $22.95
Review: Gilbert Wong
The authors work at the Harvard Negotiation Project. They study that stumbling block so many of us face: the conversation we don't want to have.
It may be ending a relationship, saying no or confronting damaging behaviour, but the common thread
<i>Stone, Patton and Heen:</i> Difficult conversations: how to discuss what matters most
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