NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / Lifestyle

Girl, 5, dies after GP turns her away for being late to appointment

Daily Telegraph UK
26 Feb, 2018 06:50 PM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

An inquest heard no questions were asked about why Ellie-May was late for the appointment, nor about her condition, and she was not given any advice on what to do if her condition worsened. Photo / Getty Images

An inquest heard no questions were asked about why Ellie-May was late for the appointment, nor about her condition, and she was not given any advice on what to do if her condition worsened. Photo / Getty Images

A 5-year-old girl with life-threatening asthma died after being turned away from an emergency doctor's appointment because she was late, an inquest heard.

Ellie-May Clark arrived at The Grange Clinic in Newport, south Wales, five minutes after her emergency appointment at 5pm on January 25 in 2015, her mother said.

She was booked in to see surgery partner Dr Joanne Rowe, as she was wheezing and unable to walk.

Ellie-May and her mother, Shanice Clark, waited in line to see receptionist Ann Jones and reached the front of the queue between 5.10 and 5.18pm.

Rowe had a "10-minute rule", where she would not see patients who arrived more than 10 minutes after their appointments, and refused to see Ellie-May as she was late, an inquest heard.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Ellie-May asked "why won't the doctor see me?" before returning to the family home in Malpas, Newport, where she went to bed at 8pm.

Clark heard her daughter coughing at 10.30pm and called an ambulance after finding her struggling to breathe, with her hands and face blue.

The little girl died shortly after arriving at the Royal Gwent Hospital.

Advertisement
Advertise with NZME.

Ellie-May's inquest in Newport heard Rowe had previously received a letter from a consultant stating that the little girl was at risk of having "an episode of severe/life threatening asthma".

Rowe did not ask the reason behind Ellie-May's emergency appointment, or look into her medical notes before refusing to see her.

Rob Sowersby, representing Ellie-May's family, told the inquest: "Dr Rowe made a clinical decision without any clinical information whatsoever.

"She sent away a 5-year-old patient from an emergency appointment without even opening her records.

Discover more

Lifestyle

Beck Vass: Please, go ahead and tell off my children

26 Feb 06:00 PM
Lifestyle

Mum shamed for 'late' school pick up

26 Feb 12:06 AM
Lifestyle

Mum at 12 reveals agony of second baby

26 Feb 01:35 AM
New Zealand

Maternity mix-up: Woman gives birth in hospital storeroom

26 Feb 06:55 AM

"Dr Rowe agreed that when she opened the letter from the hospital, stating that Ellie-May was at risk of serious/life threatening asthma, she should have recorded that prominently on Ellie-May's clinical record.

"If she had done that, then that would have been obvious to her when the clinical records were opened."

Sowersby said Ellie-May's mother was "sure" that the steroids usually provided to treat the girl when she attended the surgery would have helped as they had in the past.

"There is no reason to suggest they wouldn't have worked this time," Sowersby said.

Clark told the inquest that Ellie-May began suffering with a wheezy chest and was first admitted to hospital in November 2011, two months before her second birthday.

She was prescribed inhalers but returned to hospital every three to four months. The last admission before her death was in March 2014.

Advertisement
Advertise with NZME.

Ellie-May was off school for four days and went to the surgery on January 22 because of her wheezing.

Clark said her daughter was wheezy when she collected her from Malpas Court Primary School at 3pm on January 25.

She carried her crying daughter to her mother's house and phoned the doctor's surgery at 3.30pm to request a home visit.

A receptionist phoned back at 4.35pm and booked Ellie-May for an emergency appointment at 5pm. Clark immediately warned she might be late.

Clark, who had an 8-week-old baby at the time, said she arrived at the surgery at 5.05pm and waited in line to speak to the receptionist.

Receptionist Ann Jones phoned Rowe but was told that Ellie-May had to return for an appointment in the morning, as she was late.

Advertisement
Advertise with NZME.

"We got outside and because I was angry, I got upset," Clark said. "When Ellie-May saw me upset she started getting upset.

"She said 'why won't the doctor see me?'."

Clark returned home with her daughter, checking her on every 10-15 minutes, giving her an inhaler every 30 minutes or so.

She heard Ellie-May coughing at 10.30pm and went into her bedroom to give her an inhaler.

"She fell off her bed onto the floor," Miss Clark said. "I turned her light on and I saw her hands and her face were blue. I rang 999 straight away."

Rowe had no appointments between 4.50 and 5.20pm but did not check Ellie-May's notes and was seeing another patient when Jones phoned to say that she had arrived.

Advertisement
Advertise with NZME.

"She said that she had arrived and she said 'I'll tell her to come back tomorrow morning, shall I?' and I said 'yes'," Rowe said.

The inquest heard Rowe could have asked another doctor to see Ellie-May, could have seen her after her patient had left and could have spoken to the doctor who arranged the emergency appointment for her.

When asked why she had not, Rowe replied: "I don't know. I was busy seeing to the other patient that I had with me."

She confirmed she would have acted differently if she had seen Ellie-May's notes or the reason for the appointment.

When asked about the "10-minute rule", Rowe said: "If you have 25 patients to see in a morning or afternoon and a lot of people are 15 minutes late or 20 minutes late you are never going to be able to manage your work."

A post-mortem examination by Dr Andrew Bamber found Ellie-May had died from bronchial asthma and may have suffered a seizure before her death because of a lack of oxygen.

Advertisement
Advertise with NZME.
Save

    Share this article

Latest from Lifestyle

Lifestyle

Teen nails turning backyard studio into a thriving business

Premium
Lifestyle

'It's kind of detective work': Inside the hunt for NZ's missing heirs

Premium
Lifestyle

Just 30 minutes a day of ‘Japanese walking’ may help you get in shape


Sponsored

Sponsored: Why heat pumps make winter cheaper

Advertisement
Advertise with NZME.

Latest from Lifestyle

Teen nails turning backyard studio into a thriving business
Lifestyle

Teen nails turning backyard studio into a thriving business

Thirteen-year-old Shaniah Sunnex-Gray runs a nail art studio in Kaikohe.

15 Jul 11:00 PM
Premium
Premium
'It's kind of detective work': Inside the hunt for NZ's missing heirs
Lifestyle

'It's kind of detective work': Inside the hunt for NZ's missing heirs

15 Jul 10:00 PM
Premium
Premium
Just 30 minutes a day of ‘Japanese walking’ may help you get in shape
Lifestyle

Just 30 minutes a day of ‘Japanese walking’ may help you get in shape

15 Jul 06:00 PM


Sponsored: Why heat pumps make winter cheaper
Sponsored

Sponsored: Why heat pumps make winter cheaper

01 Jul 04:58 PM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP