"I can confirm that Metlifecare staff have been assisting police with their inquiries throughout the day," he said.
"Metlifecare is deeply saddened at the death at Coastal Villas today and our thoughts are with the families of all those affected by this tragic event.
"Our priority is the wellbeing of our residents and staff. Support and assistance is being offered to all who are affected."
Earlier today, a manager at the village confirmed there had been a serious incident but would not comment any further.
A reporter at the scene this afternoon said there were a number of unmarked police cars at the location and tape barred entry to the village via a side entrance.
Neighbours said police had been outside all day but were unable to elaborate further.
Forensic investigators appeared to be at the scene, donning boiler suits before entering the building.
There is a hospital on-site and a care home for residents requiring more care.
New Zealand Aged Care Association chief executive Simon Wallace said he needed more information about the incident before he could comment to the Herald.