Airport "golden hour"
In airport manager lingo, the time between when a passenger clears security and boards their plane is called "dwell time". When passengers are at a loose end and most likely to splash some cash. Especially crucial is the "golden hour", the first 60 minutes spent beyond security, when passengers are in a self-indulgent mood. According to Mental Floss, display boards listing flight information have a dual purpose — to keep you updated on your flight, but also to reassure you that you still have plenty of time to shop. "Some airports now have 'time to gate' signs that display how far you are from your destination. And because 40 per cent of us would prefer to avoid human interaction when we shop, self-service kiosks are becoming more common in airport terminals."
Ken Tuckey memories
Avi writes: "Many years ago while in South Africa I had dealings with a marketing director of an engineering company that provided our company with gears named Ken Tuckey. I kept his business card for many years as a memento."
