Lou isn't happy. She's standing next to her wardrobe, while Luke Bettesworth, a taut Auckland man with a meticulously trimmed beard, rifles through her clothes. He starts methodically grabbing hooded sweatshirts, brisk and economical in his action, while asking questions dripping with disappointment.
"Do you feel good in these?" Bettesworth asks.
"I do, because they're warm and comfy," Lou replies.
"I might change your opinion," he warns.