Vodafone's chief executive has apologised to a widow who had to fight to get the telco to stop billing her dead husband.
Deborah Scheib lost her husband Brendon three years ago when he was killed in an accident at work.
Several service providers, including Vodafone, required her to supply a Death Certificate.
But Vodafone kept sending bills in Brendan's name, and it took his widow five months of phone calls and emails to finally stop them and cancel his account.
At one point, a Vodafone helpdesk staffer even claimed to have received a call from her dead husband.