An in-house creative hub had also brought digital, commissioning, news, sales and production facility teams into closer alignment, allowing the organisation to respond to market demands.
In the period under review TVNZ answered 2757 complaints, which was 1957 more than last year. A total of 1,839 complaints were upheld by the TVNZ complaints committee and 1752 of these related to three programmes.
A viewer survey in the annual report found that many charter programmes were considered more important than interesting.
"The survey highlighted the divide between what viewers want to watch personally, as opposed to what they think should be made available free-to-air for the greater good,'' TVNZ said.
The company has been on a cost-cutting drive.
It has put internal travel restrictions in place that helped it reduce air travel costs to $4.6 million from $6.7 million. This was regarded as an achievement considering the logistics involved in covering the Christchurch earthquakes and Pike River mine disasters.