What are the biggest challenges facing your business at the moment?
I'd say innovation, which is a challenge but also a tremendous opportunity. We are fortunate, as a business, to have a huge focus on technology and we invest millions of dollars to deliver a better booking experience for our customers. We are always looking for new ways to offer the best service to our customers.
How will the fall in the NZ dollar against our main tourism partners affect your operation?
We are in the fortunate position that we aren't dependant on any one particular destination - Kiwis book domestic, short-haul and long-haul holidays with us.
What's the best part of your job?