I was chatting with Tuihana Café Foodstore owner Nathan Dunn a short while ago. Tuihana is a café based at the city end of Dominion Rd in Auckland, and in its fourth year in business. The café wasn't doing well when Nathan bought it, but through hard work, he has had the incredibly satisfying job of turning it all around.
I had asked Nathan if he had any tips on improving café results, Nathan responded with two areas cafes can improve. Increasing sales and profit margin. Though his comments are based on a food-based business, I'm sure his advice on sales and profit are relevant for any business.
What Nathan advises is:
1. Be a better marketer
We use a whole raft of different things to promote the business. Every morning our staff Instagram, Tweet and Facebook one item from the café. We also send monthly newsletter updates to our customers. Added into this mix we have a few other online advertising spots, as well as sponsorships of a couple of local primary schools.