Helen and Mike Mander are the owners of Heart Saver, an Auckland-based business that provides first aid training, medics for events and supplies AEDs. The company has five full time employees working from its Kumeu office, and around 15 contractors who work mostly at other companies' sites or at events.
How has your approach to health and safety changed in the business since you started in 2012?
Mike: As a lot of small businesses do, we started with just the two of us working from home, so from a health a safety perspective we didn't have any workplace processes. Of course when we went onsite to see clients, we had the normal considerations like wearing a high-vis vest and hard shoes, but that was the extent of it.
Change started when we began getting asked by our big company clients what our health and safety policy was. We said 'we'll send you a copy', then quickly Googled something and did a bit of jiggery pokery to someone else's policy so we had something. I'd previously worked at GE, which is very strong on health and safety, so I guess I had a grounding on how to do things properly, and that helped.