Delayed gratification is one of the keys. Druckerman asks:
'Could it be that making children delay gratification - as middle-class French parents do - actually makes them calmer and more resilient? Whereas kids who are more used to getting what they want right away, go to pieces under stress? French babies and toddlers, who are used to waiting, seem oddly calm about not getting what they want right away. When I visit French families and hang out with their kids, there's a conspicuous lack of whining and complaining.'
'I regularly see what amounts to a minor miracle: adults in the company of small children at home, having entire cups of coffee and full-length adult conversations. Waiting is even part of the parenting vernacular. Instead of saying "quiet" or "stop" to rowdy kids, French parents often just issue a sharp "attend", which means "wait".'
It seems to me that too many parents and educators in today's over-informed, excessively politically correct and US-influenced world think their job is to make life smooth and easy for their little ones - smooth out the bumps, not let them get upset, or leave them upset for as short a time as possible. This includes not letting them feel too much frustration.
French parents, on the other hand, know that initial frustration (not getting what they want when they want it) teaches children resilience, adaptability and all the other good virtues that a well-adjusted adult exhibits.
Badly behaved children seek boundaries. Give them firm guidelines and consequences and they'll calm down very quickly - if delivered with firmness and a clear intention by the responsible adult. Every child will push the boundaries and strong-willed children will push even more. If we as parents don't stand firm we deny them the boundaries they seek: they'll continue to push until they get them.
[Are the same points relevant in a work situation, do you think?]
There's another related French national characteristic which applies to everyone, not just children, and that's a huge emphasis on good manners. Even small children are expected to be courteous, greet people with 'Bonjour' or 'Bonsoir' and at least two kisses if they're family friends.
As a footnote to this point on good manners, you might be thinking, 'What about the arrogant French shopkeepers I've heard of?'
If we get rudeness from a French shopkeeper it's almost always because we've (unintentionally) invited it. In many cases we're actually in their home, albeit the commercial part. A really basic courtesy when you enter a French shop is to immediately greet the assistant - then do the shopping. In our part of the world we shop first and then talk to the assistant only if we want something. So, you can see why French shopkeepers think many of us are rude - and treat us appropriately.
In order to go faster, first we must go slower. A small dose of good manners gives wonderful long-term results and a much happier environment.
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Robyn Pearce (known as the Time Queen) runs an international time management and productivity business, based in New Zealand. Get your free report 'How To Master Time In Only 90 Seconds' and ongoing time tips at gettingagrip.com.