Would you like a significant increase in sales and a lot of new customers? Well you have the ingredients at hand to do just that.
Let me explain by telling you about the clever marketing idea of an Auckland hair salon, which is relevant for any business. Your business. The salon owners combined clever thinking with two business ingredients to their advantage (which so many others ignore).
1. A customer database
2. Everyday technology
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Like many other businesses, the salon had different services. Hair. Beauty therapy and makeup. This creates three separate services to cross market to customers. Their software system has built in bulk SMS messaging. They went to their database and selected 500 of their 'hair' customers. They sent each a text (SMS) message saying in effect "as a valued customer if you come in and use a make-up or beauty therapy service, you'll receive a gift voucher of equal value for yourself or a friend." The SMS messages cost them $45 to send.
This was a targeted, inexpensive, easy and value add marketing campaign to their clients. Instead of cannibalising sales or income (offering a percentage of hair services to hair clients) they cross marketed additional services not being used by this category of client.