Rieko Ioane of New Zealand scores during the 2016 Wellington Sevens match between New Zealand and South Africa. Many Sky Go users missed the game on their app due to an outage. Photo / Getty
Rieko Ioane of New Zealand scores during the 2016 Wellington Sevens match between New Zealand and South Africa. Many Sky Go users missed the game on their app due to an outage. Photo / Getty
Sky Television still doesn't know why the technology behind its app failed, preventing thousands of customers from watching three big sporting events yesterday.
Customers complained on social media on Sunday of being unable to use the SkyGo app - during a time when the Black Caps were playing Pakistan, therugby Sevens was on in Wellington and the Ultimate Fighting Championship (UFC) was being screened.
The app allows customers to stream some Sky channels on their phone or tablets when away from their televisions.
Sky CEO John Fellet said more people watched sport on SkyGo on weekdays when at work rather than weekends and around 3000 customers were likely affected by yesterday's outage.
The majority of customers would still have been able to watch sport yesterday's on their computers via Sky's website, Fellet said.
However, the Herald is aware of some customers who could not log onto the website either.
Yesterday's fault is the second big failure within a year for SkyGo, the other being its outage during July's historic All Blacks test against Samoa in Apia.
