Evan Christian stands in his young sons' bedroom. He wants the use of ozone to treat fire damage banned. Photo / Chris Loufte
Rich lister and self-appointed insurance watchdog Evan Christian has been flooded with responses from everyday Kiwis after going public with his own insurance nightmare.
Takapuna couple Evan Christian and Katherine Allsopp-Smith had been locked in a year-long stand-off with IAG-owned NZI Insurance over repairs to their beachfront home.
Since sharing their story the couple say they are close to reaching an agreement with the company - but have also been contacted by dozens of people in a similar situation.
"Some of the stories are heartbreaking," Christian said.
"We were half expecting this but the number of people who have been in contact is overwhelming.
"It has reinforced to us that something needs to change with the insurance process and the repairs people have to accept."
The couple had heard from families living in repaired homes that were still smoke-damaged and mouldy, others who had suffered serious health issues and many still waiting for repairs.
"We have spoken to one family who have been staying on friends' couches for four years because they can't live in their house," Christian said.
"We haven't had to couch surf but we don't want to see others having to do that, we want to see all repairs done safely and properly."
Allsopp-Smith "couldn't keep up" with the number of people who had been in contact and had started a reference file of inadequate repairs.
Since going public Christian had been contacted by NZI and this week a company representative had visited the home "for the first time since the fire".
"They were very apologetic and said they were under the impression from their assessors there was no damage to the lower level of the house."
Christian said their claim with NZI was moving forward with both sides wanting to see it settled.
Christian, who made his fortune as the former chairman of tech business Advantage Group, and as the director of various investment companies, opposed NZI's change in the scope of repairs.
It was initially agreed that all walls and wiring would be replaced but the scope changed to replacing some damaged areas and treating others with controversial ozone generators.
The family had independent tests done which confirmed contamination throughout the house.
"If something is damaged by soot it needs to be removed, it is a known carcinogen," Christian said.
The ozone generators, which are banned in some American states, rely on a chemical reaction to sanitise odour, rather than removing the soot.