If there is a problem in this competitive environment, it is that New Zealanders are slow to change service suppliers, whether electricity companies, banks or KiwiSaver. In terms of the latter, many are also hobbled by a lack of financial literacy. Thus, 465,000 KiwiSaver members have failed to choose a provider and remain in default funds. These funds must apply a conservative investment strategy, with only 15 to 25 per cent of members' funds in growth assets.
This makes sense for people aged, say, over 50, who cannot afford to see their savings eroded by a market crisis. But it makes no sense for the young and youngish, who will be in the scheme for many decades and can easily ride out short-term fluctuations in the knowledge that, in the long term, growth assets provide by far the best returns. The difference in outcome at retirement can be measured in tens of thousands of dollars, and it makes no sense for their money to remain in conservative funds.
The Capital Markets Development Taskforce, which has provided much of the ammunition for sweeping market reforms, said as much. So have several fund managers, which have lobbied for a riskier "life-stages" investment approach. Yet last week, the Government announced that default providers would retain the conservative investment approach. This, it said, was the "most appropriate choice when the Government is taking decisions about other people's private savings".
Yet it is also the Government's job to help as far as possible people who do not feel confident to make such decisions. It alluded to this when it noted that from now on, prospective default providers will have to demonstrate how they will offer investor education to encourage default members to choose a fund.
That is little more than a sop. The Government should have acted more decisively to fix one of the few aspects of KiwiSaver than can actually be said to be broken.