"There was clearly a change in the tenants' circumstances: they had contracted to buy a house and it was possible that decision threatened severe financial hardship for them given they were also contracted to pay the rent."
But the change was entirely foreseeable and avoidable and they bought their first house knowing they were bound to rent the premises until July this year, the tribunal said.
"It was the tenants themselves who changed their circumstances," it said.
Ahuja and Isha made an application to the tribunal, saying they were inadequately informed. They knew they would have to pay a break fee but not that they would be liable for any deficit in rent the landlord suffered in trying to find new tenants.
The two said they agreed to pay $700 plus GST for the break fee.
The tribunal noted how last September, the agency began marketing the new premises to new tenants.
But Ahuja and Isha were "scathing" about early efforts to find new tenants, levelling accusations of "unprofessional and ignorant behaviour" at the managers.
Advertising only mentioned one carpark when there were three, interior pictures were incorrect, potential tenants were brought in for viewing without proper notice, no set viewing times were advertised and there was a lack of communication, the two claimed.
But the property manager said the place was advertised on a number of platforms, effective ways to arrange viewings were made and the photographs were unlikely to deter a genuine prospective tenant.
The tribunal found that the managers had made reasonable attempts to find new tenants in a timely way.
The tenants were ordered to pay $2657 in rent due till October 30 last year when it was declared the tenancy ended. The tenants' bond of $2400 should also be paid to the agency, the tribunal ordered.
The landlord was ordered to pay the tenants $257 in compensation for not being given proper notice for entry on several occasions.
A spokesperson for the agency said: "We property managers, we always look to make these situations as financially amicable as possible for both parties. That said, the owners shouldn't have to forgo rental income when a tenant decides to move on from a fixed-term contract. The tribunal ruled correctly and fairly."