OPINION:

Over more than 1000 weekends — or sometimes Monday mornings — I’ve opened my email inbox with a sense of anticipation.

Who’s going to write this week about my latest column? Will they be angry, amused, confused? Have they got extra insights or further questions? Then come other emails — sometimes handwritten letters in the early days — about new topics.

It’s this flow of inspiring, worrying or intriguing thoughts from readers that has given me the energy to churn out columns year after year, for 25 years. In all, there have been more than 2 million words, and a good portion of those have been your words, not mine.

The first Q&As

People sometimes assume some letters are made up. Not even the first ones were — I asked friends and acquaintances to contribute. Since then, there have been far more than enough real letters.

The first column, on April 18, 1998, included three Q&As, starting with someone who was seeking investments with 50per cent returns. The second was from a conservative investor who needed nudging towards more risk. The third asked why the new BankDirect — ASB’s early foray into online banking — wouldn’t let under-18s open bank accounts.

Too much risk. Too little risk. Complaining about banks. Not a lot has changed. This was long before KiwiSaver, but back then I was suggesting unit trusts — which are similar to KiwiSaver funds but without contributions from employers and the government.

One interesting difference. The first correspondent was saving for a house deposit of $30,000 to $75,000. Multiply that by 10 these days.

Common themes

Sometimes the column community has discussed an issue for weeks. A few years back, capital gains tax was aired from every angle imaginable. How NZ Super interacts with overseas pensions has been thrashed. Landlords and share investors have often differed over which is better.

Scams and ripoffs pop up every now and then — hopefully before the reader has lost money. If it’s too late, at least others are warned.

Quite often, at Christmas or Mothers’ or Fathers’ Day, we’ve looked into giving gifts without going broke. Here’s one letter I liked: “For Father’s Day I and my daughter cook a meal together and invite the other fathers and family around. Spending a day in the kitchen with her is one of the best days of the year.”

While some readers worry that they spend too much, others spend too little. In response to people’s reluctance to spend on travel early in their retirement, one reader told how he and his wife had travelled far and wide for 17 years — and after her death how glad he was they had done that.

We’ve been through a few market downturns, with readers panicking and me urging them not to switch from higher-risk funds, or sell their shares, as their balances dropped. Some people had already moved. I hope they learnt, for next time, to stay the course.

And the classic questions — where house prices are going (“I don’t know”) and where share prices are going (“I don’t know”) — keep popping up. The trick is to invest so short-term movements don’t really matter.

Another topic that will never go away is active versus passive (or index) share funds. I’ve been recommending low-fee index funds since I first learnt about them in Chicago in the 1970s. Slowly but surely, they have become more and more popular around the world.

Weird and wonderful

Then there have been the more unusual topics for a financial column: private vs state schools, religion vs atheism, safety braces on stepladders, even the angle of a young woman’s foot in a photo. Also: cleaning up a property used as a P lab, sadness following a young prostitute’s letter, growing your own veggies, and many relationship issues between partners or parents and children.

How about medical advice? After a reader mentioned that she suffered from arthritis, another reader wrote: “Many years ago my late eldest sister was treating her disabling arthritis by consuming two prunes that had soaked in gin for 24 hours.”

The highs and the lows

A high point was the introduction of KiwiSaver in 2007. For all its flaws, it has made saving much easier for more than 3 million New Zealanders — especially now that everyone, at every age, can join. I’ve written over and over about how to work out your risk level and how to pick a good provider — and still those questions come in. It’s a balancing act to decide how often to repeat the basic messages. I just hope the wonderful long-term readers bear with me when I try to help newcomers.

Other high points have been when readers reported how the column had helped them. One realised she should have been receiving a higher pension. She got the “pay rise” — and arrears. And after I encouraged a couple to buy a holiday home in Italy, they reported back months later how happy they were with that decision.

Low points? There haven’t been many. Years ago, an American man — who was promoting an “investment” — threatened to sue me and the Herald for libel. As so often happens, the practical solution was to run a grovelling apology. I hated it, but that’s life.

But most angry letters have been fine. I run them, and point out their wrong thinking — or apologise. I well remember being put in my place about family trusts, when a reader with a disabled child said that not all trusts are set up to make well-off people wealthier.

Heart warmers

Over and over, readers have sent in helpful advice for other readers.

In 2016, a reader offered in-depth information to others about living on a boat. I was able to put several readers in touch with him, including a Waiheke real estate agent, a boat builder about to launch aluminium houseboats, a New Zealand couple who live aboard a boat in England, and another couple in London thinking about living in a houseboat when they return to New Zealand.

Back in 2013, a woman wrote, “It is with fear, trepidation and shame I write to you. I am quite lost.” The family business had failed and her husband was struggling to find work. A flood of readers sent suggestions, and at the end of the year she wrote again. “Thank you for your kind consideration to print and then send on some of the responses. I sit here gulping back the tears because if nothing else I feel less lonely than I was when writing ... The simple act of writing to you focused me, and with that I shall spend more time thinking of practical solutions rather than swilling in despair. Thank you again.” That thanks goes to everyone who wrote.

Sometimes a reader has done more than write a letter. In early 2022 a man wrote that he couldn’t get a bank loan to help with his Covid-hit tourism business. Another reader wrote, “I am an immigrant, came here in 1985, and a quarter owner of two businesses ... I would be willing to help with an interest-free loan while they look at options etc.” The loan happened.

Battle of the generations

There’s been a bit of this. Sometimes it’s the young taking potshots at the old. More often — probably because they are retired and have more time — the old take potshots at the young. Issues have included whether everyone should get NZ Super, house prices and mortgage rates in different decades, and attitudes to saving.

It’s a pity when it gets angry. But quite often it’s fun. I loved one reader reporting that a young professional couple “wanted my bank account number to start rent payments. I pulled my chequebook out to get a deposit slip from the back. They were amazed to see a chequebook and wanted to know what it was.”

Minding my language

A reader once objected to my saying the government pays for something. It should be “the taxpayer pays” I was told.

Another objected to NZ Super deposits being labelled “welfare” on their bank statement. And someone objected to superannuitants being called beneficiaries.

One reader didn’t like my use of “rule of thumb”. “It comes from the law that you could beat your wife with a stick no wider than your thumb — definitely a term to banish please.” But then another wrote, “I am an Ancient Briton, and many years ago my woodwork teacher taught me that if you do not have a rule handy you can take the width of the top joint of your thumb as one inch to make a rough estimate. That’s at least as likely as the wife-beating theory. So just carry on.” I did.

There have been battles over grammar. When to use “I” and “me”. Whether it’s okay to start a sentence with “And” or “But”. And probably whether it’s okay to use “okay”.

Last year a reader objected to the use of the Māori words “kai” and “Aotearoa” in quotes in my reply. I’ve never before had as big a response from other readers — the vast majority appalled at his attitude.

Fun, fun, fun

There’s been heaps.

A reader wrote that, despite being wealthy, he couldn’t get himself to buy more expensive beer, and was reluctant to take his wife out for dinner. I urged him to be more generous with himself and her. Next week, we heard back from him. “My wife read your column on Saturday, pointed it out to me and said, ‘Golly there are other people out there just like you.’ I came clean. She thought it was great. That night we drank a bottle of bubbly the family gave her for Mother’s Day. No cost to me.” And, I might add, no hope for him.

In one letter, we learnt that boys working in the holidays in a Māngere Bridge market garden in the 1970s earned 35c an hour, while girls earned 25 cents. I asked the reader if the boys worked harder. His reply: “My friend invented a speedier way to weed tomatoes. He pulled everything in the 50-metre row out, then put the toms back in. The fruit may have come out smaller and fewer, but very flavoursome I’m sure.”

Another reader’s reminiscence went like this: “Back in the late 70′s and early 80′s when I worked for a brewery in Wellington we used to have the AGMs at the Hotel St George, along with the company’s fine products being served with afternoon teas. A lot of the shareholders drank too much and had to be lined up along the wall outside the hotel to sober up.”

There was the story of a girl who received an Inland Revenue refund cheque for 4 cents, followed by a man who received a 1c IRD cheque — now framed and hanging in his dining room.

Then from one reader, who often wrote rather angry letters, came this: “I was absolutely appalled that you used the totally misleading and erroneous example of Mt Albert as an exemplar in your last column — 30 per cent house price drop etc ... If I sound a little more aggrieved than in my other communications with you — that is because I am!!!” (with three exclamation marks).

Really? I pointed out in the column that his earlier published emails included these shots at me: “Amazing that you can talk about unbiased experts without recognising that you yourself are one of the most biased.” “What about a bit of intellectual honesty?” and “Your column on Saturday left me breathless for its utter hypocrisy, even by your standards.”

Next week he sent this: “Thanks for repeating my ‘one liners’ back to me. That’ll teach me (fat chance?) to be more temperate in my comments. I did have a good laugh (at my expense) when I read them BTW.”

Just recently a reader proved that my column could be written by a computer — competently if a bit boringly — using ChatGPT. Rosie Robot replied that she is already writing the column.

Cheers!

Over the quarter-century, the Herald has had several business editors since Rod Oram first proposed the column. But the people who have mattered more to me have been the subeditors — who critically read the column, find a suitable illustration, lay out the page and write the headline. Many a time a good sub has saved me by pointing out an error. Anthony Doesburg and Mark Fryer — yes the same man who poses those tricky questions in the Canvas quiz — have been particularly helpful. Thanks guys.

Thanks, too, to all the experts and spokespersons who have given me info over the years. And a special thanks to the thousands of people who have written to the column, including the majority whose letters didn’t make it into the paper. Without you ...

Don’t miss a second special Mary Holm article today at 2pm where readers share how Mary’s columns over the years have helped them.