An Auckland Netflix customer has been stung by a bill 21 times what she's usually charged for the service.
Olivia Flack told Fairfax she was surprised to discover Netflix had debited $314.70 from her account two weeks ago because she was usually charged $14.99 for the streaming service.
She said when she reported the exorbitant bill to Netflix a staff member at its call centre told her over-billing was a "widespread New Zealand issue".
In a statement sent to Fairfax on Friday, Netflix said the issue had been resolved.
"A small number of Netflix members in New Zealand experienced multiple charges on their account," it read.