A Christchurch insurance advocate says gag orders on insurance settlements benefit no one, but the insurer's reputation.
A number of customers have told Newstalk ZB their insurer has refused to settle unless they stop posting negative comments on social media.
Insurance expert Sarah Miles says when the time comes to look back at Christchurch's insurance experience, the people who have been through the most won't be able to talk about it.
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She says it doesn't promote an open culture between the two parties.