KEY POINTS:
New Zealand's five major banks are outpacing Australia's top four in customer satisfaction, a regular survey says.
Research organisation Roy Morgan said in the second half of last year, satisfaction with the five major banks was 78.4 per cent.
This compared with the average 69.6 per cent rating achieved by the big four Australian banks - ANZ, Commonwealth Bank of Australia (CBA), National Australia Bank (NAB) and Westpac.
Roy Morgan said the difference between the two countries was particularly stark when comparing the Commonwealth Bank of Australia (66.5 per cent) and New Zealand's ASB Bank (83.4 per cent).
New Zealand's major banks are all Australian-owned. ANZ and National Bank is owned by ANZ, ASB by CBA, BNZ owned by NAB and Westpac in both countries.
Among the New Zealand banks, ASB was the top-rated, with an 83.4 per cent satisfaction level.
It was followed by the National Bank at 82.6 per cent, the BNZ at 80 per cent, the ANZ at 74.1 per cent, and Westpac at 72.3 per cent.
- NZPA
