Bank survey scam warning

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The New Zealand Bankers' Association is urging New Zealanders to be on guard against a telephone bank satisfaction survey scam.

Scammers appear to be phoning people saying they are from the 'New Zealand Banking Association' and they are undertaking a survey on bank satisfaction, Bankers' Association chief executive Sarah Mehrtens said.

"The New Zealand Bankers' Association is not undertaking a bank satisfaction survey."

"It is not clear at this stage where the scammers are going with their line of questions but this bank satisfaction survey looks very much like a scam," she said.

The association is reminding people to safeguard all information relating to their bank accounts and to never disclose their PIN numbers or account passwords to anyone.

"If the caller appears to have your bank account or credit card details, do not provide them with any information, and contact your bank or credit card provider immediately," said Mehrtens.

Mehrtens said the New Zealand Bankers' Association and its member banks would never ask a customer to disclose their PIN number or account password.

Mehrtens said the Association had received a small number of reports from people who have been phoned.

"We are grateful for the public's vigilance and are not aware of anyone having been taken in by the scam at this stage," said Mehrtens.

"We are not aware of an organisation called the 'New Zealand Banking Association', but the name is very similar to that of the New Zealand Bankers' Association."


- NZ HERALD ONLINE